Customer Experience Day

It’s the 1st October 2013 and it’s officially Customer Experience Day.
It is the first one and it would be nice to think that the creation of a special “day” might awaken many organisations to the philosophies and many benefits of becoming a truly customer oriented organisation.
I will be looking out for ways that Australia has “embraced” the concept of a day to celebrate.
We get a Public Holiday over here for a Horse Race so I’m ever hopeful that this thing might catch on big time!
In the meantime, here is the link to a ton of resources about the day and may this be the start of CX as a true business practice.
CX Day

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Author: Nick Davey

Evangelist, Strategist, Leader, Implementor, Author, Speaker and all round nice guy, Nick has built his entire career on improving the management of customers both from a customers perspective "looking in" and from within an organisation "looking out". You might call it CRM. Customer Relationship Management or, as Nick often says, Constantly Realigning Misconceptions. Nick reiterates that his comments are his own personal comments and do not necessarily reflect the opinions, strategy or views of any previous employer or customer.. He is delighted to be impartial and able to share ideas with open minded and collaborative professionals around the world. Outside of his passion for CRM, Nick pursues other less demanding passions such as Scuba Diving, Native Wildlife (e.g Wallaby) Rescue and Rehabilitation, Amateur Flying and watching as much Sport as his long suffering wife will permit.

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