It is my intention to lead and inspire readers and viewers into doing more with less whilst creating amazing customer and citizen experiences.
To that end, I am developing a Vlog channel to (hopefully) keep the conversation going in an entertaining fashion.
Take a peek at my You Tube channel here:
Episode 1: Why a CX Vlog? (3 mins) 7th Feb 2018
Episode 2: The DNA of a Customer Experience (4 mins) 13th Feb 2018
Episode 3: A Caribbean Customer Experience (1 min) 20th February 2018
Episode 4: CX in B2B (5 mins) 6th April 2018
Episode 5: Good and Bad CX in Government (5 mins) 11th April 2018
Disclaimer: The views expressed within the Vlogs are entirely my own and may not represent the views of current or past employers, customers or clients.
The ABC of CRM 