Nicks Customer Centric blog..my thoughts about orientating your organisational processes, people and technology to acquire, retain and delight your customers
Queensland Hotel Quarantine. Our “Customer” experience
Queensland, Australia has managed to remain pretty much free of Covid-19 through the strict enforcement of quarantine for returning citizens. What was it like? Here is our story
In the spirit of storytelling, here is a 5 minute story of our 2 weeks in mandatory hotel quarantine. Thus may not be everyone’s experience but it was ours. The sooner that we can trust technology to enable self isolation, the better.
Evangelist, Strategist, Leader, Implementor, Author, Speaker and all round nice guy, Nick has built his entire career on improving the management of customers both from a customers perspective "looking in" and from within an organisation "looking out". You might call it Improving the Customer Experience. Many call it CRM aka Customer Relationship Management or, as Nick often says, Constantly Realigning Misconceptions.
Nick reiterates that his comments are his own personal comments and do not necessarily reflect the opinions, strategy or views of any previous employer or customer.. He is delighted to be impartial and able to share ideas with open minded and collaborative professionals around the world.
Outside of his passion for CRM, Nick pursues other less demanding passions and interests whilst watching as much Sport as his long suffering wife will permit.
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