The bit that tells you about the Author….

Disclaimer: I should stress that the views represented within this blog are personal views and not necessarily reflect the views of my present or previous employers, customers or clients.

Hi and thanks for looking at my blog!

My name is Nick Davey and this page introduces myself and my interests to anyone who either arrived here to learn more about Customer Management or hit the wrong search string in Google!

NJD 161120

I am a 50 something currently living near Brisbane in SouthEast Queensland, Australia. I am originally from Wiltshire in the UK and emigrated to Australia in 2007. I am lucky enough to be a dual citizen with dual residencies and, in more normal times, travel regularly between the UK and Australia.

I am also fortunate to have travelled extensively in my career, spending time in the US, Europe, APAC and South Africa on various CRM and Customer Experience initiatives.

I worked in Sales and Marketing for 15 years before taking an Executive MBA at Bath University, graduating in 1998. My thesis was on Managing Customer Relationships to increase profitability in the Pharmaceutical Industry. I didn’t know it at the time but this was my ticket into the world of CRM. I was headhunted by a colleague on the MBA course into Oracle where I gained CRM Consulting expertise.

For the majority of the time since 2001, I have been an independant CRM Specialist, focussing on CRM Strategy and helping organisations deliver and get the best out of their CRM and Customer Experience Projects. Since I moved to Australia in 2007, I see opportunities to improve Customer Service and the Customer Experience everywhere I go!

My wife, Tina, and I own a “Bush retreat” midway between The Gold Coast and Brisbane where we love to escape from the corporate life in our little piece of heaven. I have 4 children from my first marriage and are hopeful of becoming grandparents in the not too distant future.

My hobbies are Scuba Diving, Fishing, Most Sports, Wildlife Rehabilitation and Flying (I am an Amateur Pilot!).

Check out my professional profile and connect with me on LinkedIn.

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