A brief history
From 1983 to 1998, I worked for a UK Government Agency and then within the Pharmaceutical Industry. In these years, I was fortunate to gain experience in Sales, Marketing and Customer Service from some of the best in the UK. Whilst doing a Sales and Marketing role for an Anglo-Dutch Healthcare and Consumer Goods organisation, I was sponsored by them to undertake an Executive MBA. That opened my eyes to so much and my thesis was titled “Delivering Outstanding Customer Service in the Pharmaceutical industry- will it make a difference?”
Little did I know that this title led me into Management Consultancy with Oracle, one of the worlds largest software companies. They were hiring people with strong business experience who were not from an I.T background. That was in 1998. Since then I have helped to deliver benefits from CRM to clients (and their customers) across 4 continents. In doing so, I have delivered services to clients and have acquired services on behalf of clients. In other words, I have been both Gamekeeper and Poacher, which has given me a number of valuable and possibly unique insights.
A CRM Career history
Roles I have undertaken since 1998 include:
- Project Manager
- Digital Director
- CRM Strategy Consultant
- CRM Business and Application Architect
- Oracle CRM Consultant
- Business Analyst
- CRM Assurance/Design Authority
- Change Analyst
- General (Product) Manager
- CRM Trainer
- Key Client Manager
- PreSales Consultant
- PreSales Manager
- Account Director
These are all roles that I have enjoyed and my LinkedIn profile shows commendations throughout my career history. I have worked for organisations such as Oracle, Technology One and Capgemini. I have also created, developed and run a successful Management Consultancy.
So, can I help?
I am always willing to help answer questions, provide insight or refer specialists. I want the world to be a better place for customers!
Please feel free to email me at: firstname.lastname@example.org for any further information, query or comment. I may not be able to save the world but I can help save organisations from poor CRM Processes and Strategies!