CRM Resources

Some of the most useful resources on the topic of CRM are listed below. Please check back regularly as this list is evolving constantly!

Websites   A Portal for all things related to the Customer Experience and CRM Think Like a Customer. Interesting articles. CxC home page. Interesting Australian concept rewarding customer service excellence. CRM in the Public Sector. Excellent resource.


Jeanne Bliss’ excellent posts regarding CX and the role of the Chief Customer Officer Corporate Strategy Blog Paul Greenberg, with whom I once discussed a joint partnership between our companies, has emerged as a genuine thought leader in the world of Social Media and CRM.

CRM Guru – The top rated CRM solutions blog.  Very widely read and informative.

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