Some of the most useful resources on the topic of CRM are listed below. Please check back regularly as this list is evolving constantly!
Websites
http://www.clienteerhub.com/ A Portal for all things related to the Customer Experience and CRM
http://www.clientxclient.com/home Think Like a Customer. Interesting articles. CxC home page.
http://www.mycustomersrule.com/background.html Interesting Australian concept rewarding customer service excellence.
http://www.crmpublicsector.com/crm-strategy.htm CRM in the Public Sector. Excellent resource.
Blogs
Jeanne Bliss’ excellent posts regarding CX and the role of the Chief Customer Officer
http://corporatestrategy-forum.blogspot.com/ Corporate Strategy Blog
http://the56group.typepad.com/ Paul Greenberg, with whom I once discussed a joint partnership between our companies, has emerged as a genuine thought leader in the world of Social Media and CRM.
CRM Guru – The top rated CRM solutions blog.
http://www.crmsearch.com/blog.php Very widely read and informative.
The ABC of CRM 