50 Hot Tips…a treat for CX day

To deliver an exceptional and memorable customer experience is not rocket science. It is mainly common sense but then again, common sense ain’t so common. Therefore I find the research based pragmatism of Bruce Temkin very rewarding.
As a treat for Customer Experience day, here is a link to his Top 50 tips for delivering outstanding customer experiences.
Top 50 Customer Experience tips

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Author: Nick Davey

Evangelist, Strategist, Leader, Implementor, Author, Speaker and all round nice guy, Nick has built his entire career on improving the management of customers both from a customers perspective "looking in" and from within an organisation "looking out". You might call it CRM. Customer Relationship Management or, as Nick often says, Constantly Realigning Misconceptions. Nick reiterates that his comments are his own personal comments and do not necessarily reflect the opinions, strategy or views of any previous employer or customer.. He is delighted to be impartial and able to share ideas with open minded and collaborative professionals around the world. Outside of his passion for CRM, Nick pursues other less demanding passions such as Scuba Diving, Native Wildlife (e.g Wallaby) Rescue and Rehabilitation, Amateur Flying and watching as much Sport as his long suffering wife will permit.

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