A very useful list that covers many aspects of a broad topic. Highly recommended.

CRMOutsiders

You want to learn about CRM, or you want to refine and expand your understanding, but you don’t know where to start? Well, the blogosphere’s one good place to start learning, but it’s become a crowded, confusing place, clogged with blogs of disparate quality and written by people with motives that are less than mostly pure. How do you navigate that?

Let me be your sextant and sea chart! This is the sixth year that I’ve done this list, and there’s always a bit of change – not wholesale change, as there was in the early days, when blogs came and went, but subtle and incremental change. We judge these blogs first on focus, then on quality of content, then on frequency. To make the list, you need to be at least vendor-agnostic (in other words, a vendor can sponsor the blog, but it can’t dwell primarily on that vendor’s…

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Author: Nick Davey

Evangelist, Strategist, Leader, Implementor, Author, Speaker and all round nice guy, Nick has built his entire career on improving the management of customers both from a customers perspective "looking in" and from within an organisation "looking out". You might call it CRM. Customer Relationship Management or, as Nick often says, Constantly Realigning Misconceptions. Nick reiterates that his comments are his own personal comments and do not necessarily reflect the opinions, strategy or views of any previous employer or customer.. He is delighted to be impartial and able to share ideas with open minded and collaborative professionals around the world. Outside of his passion for CRM, Nick pursues other less demanding passions such as Scuba Diving, Native Wildlife (e.g Wallaby) Rescue and Rehabilitation, Amateur Flying and watching as much Sport as his long suffering wife will permit.

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