
Nicks Customer Centric blog..my thoughts about orientating your organisational processes, people and technology to acquire, retain and delight your customers
Connecting Leaders, Brands, Employees, and Customers
CRM Outsiders
Creating customer value and business growth
Providing superior customer service from pre-sale to post sale and everywhere in between
streams of consciousness…reflections and projections
Customer Management: the glenstubbings way!
Your partner in the digital world
Where Technology Meets Social
provocative conversations: questioning conventional wisdom / stimulating original thinking