I am your Customer

I am your Customer

I may also be your Supplier, your Employee, your Partner, your Student, your Stakeholder, your Consumer, your Influencer or your Citizen.

I reserve the right to voice my opinion about you, your products, your people, your services and my experience with you at any time and across any channel I want.

I reserve the right to be wrong but be treated as if I was right and reserve the right to  accuse you of being wrong, even if you were right.

I expect to be treated as if I was your only customer but I also expect to be treated as the best customer, regardless of whether I may or may not be.

I am your Customer.

However, I reserve the right to go to someone else. It is your job to stop me.

I reserve the right to shop around. It is up to you to make me loyal to your brand.

I reserve the right to expect you to get it right first time, every time even though I realise that nobody is perfect.

I reserve the right not to tell you that though.

I reserve the right to avoid telling you anything about myself although I expect you to know.

I reserve the right to expect the same “deals” as an existing customer as you would to attract new ones.

I am your customer.

I creserve the right to be difficult, annoying, irritable, demanding, irrational and a downright pain in the backside. Sometimes all at once.

However, I am YOUR customer and without me and my fellow customers, you won’t have a business. We know that and expect you to get that.

I am your customer but if you accept me on my terms, I will be your customer for life and will help you achieve your dreams.

 

 

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About Nick Davey

Evangelist, Strategist, Leader, Implementor, Author, Speaker and all round nice guy, Nick has built his entire career on improving the management of customers both from a customers perspective "looking in" and from within an organisation "looking out". You might call it CRM. Customer Relationship Management or, as Nick often says, Constantly Realigning Misconceptions. Nick reiterates that his comments are his own personal comments and do not necessarily reflect the opinions, strategy or views of any previous employer or customer.. He is delighted to be impartial and able to share ideas with open minded and collaborative professionals around the world. Outside of his passion for CRM, Nick pursues other less demanding passions such as Scuba Diving, Native Wildlife (e.g Wallaby) Rescue and Rehabilitation, Amateur Flying and watching as much Sport as his long suffering wife will permit.
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